Facilities Soft Service Executive
JLL India
Bengaluru, Karnataka, India3h agovia LinkedIn
About the Role
The Facilities Soft Service Executive is a full-time, on-site role based in Bengaluru, responsible for overseeing and coordinating soft services such as Janitorial services, landscaping, pest control services, building maintenance, and general housekeeping.
Key Responsibilities
- Monitor service quality.
- Ensure vendor staff adhere to service-level agreements.
- Maintain a clean, safe, and welcoming environment for occupants and visitors.
- Respond promptly to occupant and client requests.
- Manage service-related escalations.
- Maintain accurate records and reports of daily operations.
- Collaborate with facilities and property management teams.
- Support periodic inspections and audits.
- Contribute to continuous improvements in customer experience and service efficiency.
Qualifications
- Strong interpersonal skills and customer service abilities.
- Effective communication skills (verbal and written).
- Team management capabilities.
- Solid organization skills.
- Ability to work on-site in a fast-paced environment.
- Attention to detail.
- Problem-solving skills.
- Focus on safety and service quality.
- Proficiency with basic office software and reporting tools.
- A diploma or degree in facilities management, hospitality, business administration, or a related field is preferred.
Requirements & Tech Stack
- Relevant experience in facilities management, soft services, hospitality, or property management is highly beneficial.
- Familiarity with facilities or property management systems is an advantage.