Product Support Engineer
Signzy
Bengaluru, Karnataka, India1h agovia LinkedIn
About Signzy
Signzy is an AI-powered RPA platform designed for financial services, automating complex workflows and decision-making processes into real-time APIs. The platform utilizes Nebula, a no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, serving 90+ financial institutions globally.
About the Role
As a Product/Tech Support Engineer at Signzy, you will be responsible for diagnosing, troubleshooting, and resolving technical issues to ensure the smooth operation of the system. This role requires close collaboration with internal and external stakeholders to provide high-quality support and ensure compliance and security in financial transactions.
Key Responsibilities
- Diagnosing, troubleshooting, and resolving technical issues.
- Providing high-quality support to internal and external stakeholders.
- Ensuring compliance and security in financial transactions.
Requirements & Tech Stack
- Experience in troubleshooting production issues in SaaS / fintech systems.
- Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.
- Basic knowledge of n8n workflows & JavaScript (like conditions, functions etc.) for debugging.
- Comfortable working with Linux environments, logs, and basic scripting.
- Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).
- Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.
- Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.
- Strong problem-solving skills.
- Ability to handle client-facing technical support scenarios.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or relevant field.
- Experience in customer service or support roles.
- Ability to manage multiple priorities.
- Soft Skills:
- Excellent problem-solving skills with a methodical approach.
- Strong written and oral communication skills, able to explain technical solutions in simple terms.
- Ability to provide step-by-step technical help, both written and verbal.
- Additional Desirables:
- Experience in supporting API and digital KYC in financial institutions is highly desirable.
- Startup experience is a plus.