AGM Operations

About the Role

The AGM Operations role at Colive's Grad Student Living is a full-time, on-site position based in Noida. This role is responsible for overseeing daily operations across multiple properties, ensuring service standards, safety measures, and customer experience goals are consistently met. The AGM Operations will manage and mentor on-ground teams, coordinate with vendors and service providers, monitor occupancy and revenue performance, and implement operational processes for efficiency and cost control. The role includes preparing and tracking budgets, reviewing operational reports, handling escalated customer issues, and driving continuous improvement initiatives. The AGM Operations collaborates closely with senior leadership to support expansion plans, maintain brand standards, and ensure smooth functioning of all managed homes.

Key Responsibilities

• Overseeing daily operations across multiple properties.
• Ensuring service standards, safety measures, and customer experience goals are consistently met.
• Managing and mentoring on-ground teams.
• Coordinating with vendors and service providers.
• Monitoring occupancy and revenue performance.
• Implementing operational processes for efficiency and cost control.
• Preparing and tracking budgets.
• Reviewing operational reports.
• Handling escalated customer issues.
• Driving continuous improvement initiatives.
• Collaborating with senior leadership to support expansion plans.
• Maintaining brand standards.
• Ensuring smooth functioning of all managed homes.

Requirements & Tech Stack

• General Management skills with experience in leading cross-functional initiatives and driving operational excellence.
• Operations Management abilities, including process optimization, vendor coordination, and property or facility management.
• Customer Service expertise, with a focus on resolving escalations, enhancing resident satisfaction, and maintaining high service standards.
• Team Management experience in supervising, coaching, and motivating on-ground staff and creating a performance-driven culture.
• Budgeting and cost-control skills, including planning, forecasting, and monitoring operational expenses and revenue targets.
• Analytical, communication, and stakeholder management skills.
• Ability to work in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Operations, Hospitality Management, or a related field.
• Relevant experience in hospitality, co-living, real estate, or property management is highly beneficial.
• Advanced qualifications are an advantage.