LexisNexis FircoSoft Engineer

About the Role

• LexisNexis FircoSoft Engineer - Real-Time Screening (v6.12.3)
• Location: Charlotte, NC (Hybrid)
• Contract: 12+ month

Key Responsibilities

Application Support & Operations

• Provide end-to-end production support (24x7 environment) for Fircosoft applications.
• Act as Level 2 / Level 3 support, troubleshooting issues escalated from Level 1 help desk.
• Perform root cause analysis and coordinate with vendor (Level 4) for issue resolution.
• Monitor application health, queues, and processing flows (e.g., MQ, Kafka, batch jobs).

Sanctions Screening & Transaction Processing

• Support screening of Wire, ACH, and payment messages against sanctions lists.
• Ensure timely processing and decisioning of alerts generated by Firco Continuity.
• Assist in investigation workflows for flagged transactions and escalation handling.

Configuration & Rule Management

• Configure and maintain:
• Screening rules
• Sanctions/watch lists
• Filtering parameters
• Support tools such as:
• Firco Utilities for rule/list management
• Live Services for impact analysis and rule testing
• Optimize rules to reduce false positives and improve screening accuracy.

Monitoring & Performance Management

• Perform daily monitoring and health checks of application and infrastructure components.
• Track:
• System performance (CPU, memory, queues)
• Error queues and failed transactions
• Execute scheduled restarts and operational maintenance activities.

Incident & Change Management

• Handle incidents, service requests, and problem tickets via ITSM tools.
• Support deployments, upgrades, and patching activities.
• Participate in release validation and production readiness checks.

Collaboration & Stakeholder Engagement

• Work closely with:
• AML/Sanctions business teams
• Compliance and audit teams
• Infrastructure and cloud teams
• Coordinate with vendors (LexisNexis / Fircosoft) for enhancements and issue resolution.

Requirements & Tech Stack

Technical Skills

• Hands-on experience with:
• Firco Continuity (mandatory)
• Fircosoft Suite (Trust, WLM – preferred)
• Knowledge of:
• Payment systems (SWIFT MT/MX, Wire, ACH)
• Messaging (MQ, Kafka)
• Databases (SQL, Oracle)
• Familiarity with cloud platforms (AWS/Azure) and monitoring tools (e.g., Datadog).
• Familiarity with Linux scripting.