Operations Leadership Development Program

About the Role

The Operations Leadership Development Program (OLDP) at Restaurant Brands International is a general management training program designed for future corporate leaders within the RBI system. Over three years, participants will gain hands-on operations experience, leadership development, and direct responsibility for multi-unit P&L. The program offers immersion in the FIREHOUSE SUBS® restaurant experience, developing core leadership and operational skills to run high-performing teams.

Program Structure

• Onboarding Week: Orientation focused on RBI's culture, business, brands, and strategic plans, with opportunities to learn and hone skills.
• First 6 Months – Restaurant Fundamentals (In-Restaurant): Build a foundation in restaurant operations by learning every role from Team Member to Assistant Manager. Develop firsthand understanding of running a successful restaurant, delivering exceptional guest experience, upholding operational standards, and building coaching, problem-solving, and leadership skills.
• Year 1 – Restaurant General Management (In-Restaurant): Assume the role of Restaurant General Manager, leading a team of 20+ people. Drive restaurant performance through improvement plans, team building, and creating a great guest experience. Strengthen leadership, commercial, and P&L management capabilities.
• Year 2 – Above Restaurant Management: Expand exposure to broader operations and business priorities. Work with Restaurant Support Center (RSC) and Operations Services partners to drive operational consistency and strengthen restaurant performance. Gain exposure to strategic operations and Brand leadership, developing skills to lead through others.

Future Career Paths

Upon completion, participants will have a deep understanding of how operations drive guest experience and lead teams. Potential roles include Field Operations or Restaurant Support Center Operations (training, standards, innovation).

Requirements & Tech Stack

• Education: Graduating with an undergraduate degree between December 2026 – June 2027.
• Major: Open to any major, with preference for business and/or hospitality or similar.
• Work Availability: Willingness to work in-restaurant, including mornings, evenings, weekends, and holidays.
• Experience: Previous experience in restaurants, retail, hotels, or guest-facing industries is a plus.
• Attributes:
• Hungry to make an impact in a fast-paced business.
• Passionate about growth, ownership, and the hospitality industry.
• Comfortable with ambiguity and energized by a fast-paced environment.
• Excellent communicators, problem-solvers, and natural leaders.
• Logistics:
• Flexibility and openness to relocation opportunities within the continental United States are strongly preferred.
• Must have a Valid United States Driver’s License (or ability to attain one prior to program start).
• Ability to lift and carry up to 40 lbs (with or without reasonable accommodation).
• Work Schedule: 5-day, in-office work schedule.

Qualifications

• Graduating college students (December 2026 – June 2027).
• Strong communication and problem-solving skills.
• Leadership potential and a passion for the hospitality industry.

Application Details

• Applications are reviewed on a rolling basis through October 31st.
• Location: Jacksonville, FL
• Start Date: July 19th, 2027

Benefits

• Focus on physical, mental, and financial wellness.
• Comprehensive global paid parental leave program.
• Free telemedicine and mental wellness support.