Technical Writer, Product & UX

About the Role

• Contract-based Technical Writer role focused on making a complex technical product easier to understand and use.
• Involves UX copy, terminology, workflows, and explaining technical concepts clearly.

Key Responsibilities

• Writing and refining UX microcopy (labels, buttons, tooltips, empty states, errors, warnings, confirmations, onboarding messages, etc.).
• Creating product documentation for new and existing features.
• Translating complex workflows and technical concepts into understandable user documentation.
• Collaborating with designers on prototypes and reviewing screens for content and usability.
• Developing user guides, feature guides, FAQs, troubleshooting documentation, and release-related content.
• Interviewing engineers and subject-matter experts to understand product functionality.
• Establishing consistent terminology across the product and documentation.
• Building lightweight writing guidelines for consistency in tone, capitalization, terminology, error messages, and UX patterns.
• Reviewing and improving existing product copy and documentation for clarity, consistency, and conciseness.

Requirements & Tech Stack

• Comfort with technical product details, understanding what matters to the user.
• Experience with technical or product writing.
• Ideally, experience with B2B, SaaS, enterprise, cybersecurity, infrastructure, developer tools, or similar technical products.
• Experience working directly with Product and UX teams.
• Ability to review Figma screens and discuss content and usability from a user perspective.
• Ability to simplify complex information into clear, concise, and useful content without losing technical accuracy.
• Flexibility to shift between UX writing and product documentation based on evolving needs.