Vaccine Customer Representative

About the Role

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on the company’s vaccines, as well as education and resources. This role aims to support customer operational and financial needs, such as reimbursement information and contract adherence, to help providers increase immunization rates and protect patients from vaccine-preventable diseases. The VCR is the primary point of contact for various customers within their assigned geography, including health care providers (physicians, nurses, pharmacists), quality directors, immunization managers, and office managers. They will engage with diverse health care locations such as clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team, working collaboratively with other field-based employees.

Key Responsibilities

• Engage in balanced product sales presentations with Health Care Providers and Health Care Business Professionals.
• Provide the Company Vaccine management with updates on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Provide customers with key insights by staying informed of the professional and health care environment through self-study, attendance at workshops/conferences, and review of promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract.
• Assist customers with education to improve their organization’s immunization rates using tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates with assigned customers.
• Maintain product knowledge and certification on the entire company vaccine portfolio, along with knowledge of the CDC immunization schedule for pediatric and adult vaccines.
• Act as the primary point of contact for select customer accounts, meeting with key personnel to understand their practice structure, business model, key influencers, and patient needs.
• Identify business opportunities and make information available to relevant stakeholders.
• Coordinate with the company’s customer team for select customer accounts to outline strategies for interactions and relationships.

Territory Coverage

• Washington: Spokane, Pullman, Cheney, Liberty Lake, Airway Heights, Medical Lake, Omak, and surrounding areas.
• Idaho: Coeur d'Alene, Post Falls, Lewiston, Moscow, Sandpoint, Grangeville, Bonners Ferry, and surrounding areas.

The ideal candidate will reside within this territory. Travel percentage varies based on the candidate’s location.

Requirements & Tech Stack

• Bachelor’s Degree with 0-3 years of Sales experience.

OR

• Minimum of high school diploma with at least 4 years of relevant work experience (professional sales, marketing, military, or healthcare/scientific field).

Qualifications

• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Valid Driver's license.

Preferred Skills/Experience

• Ability to convey technical concepts accurately and clearly.
• Prior experience working in a technical/scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing and executing a plan for engaging customers and meeting customer needs.
• Understanding of Marketing/Sales or Marketing/Sales Support Functions/Operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccines experience.

Required Skills (Additional)

• Account Management
• Business Metrics
• Business Sales
• Customer Communications
• Customer Engagement
• Customer Management
• Customer Needs Assessments
• Customer Relationship Management (CRM)
• Direct Selling
• Goal Setting
• Health Economics
• Interpersonal Relationships
• Lead Generation
• Liaison Work
• Market Analysis
• Opportunity Management
• Product Knowledge
• Progress Monitoring
• Sales Channels
• Sales Forecasting
• Sales Management
• Sales Meetings
• Sales Metrics
• Sales Pipeline Management

Other Details

• Employee Status: Regular
• Travel Requirements: 25%
• Flexible Work Arrangements: Remote
• Valid Driving License: Yes