Entry Level Professional
Russell Tobin
Columbus, OHFresher1h agovia LinkedIn
About the Role
A leading financial services firm is looking to hire a Customer Support Representative.
- Pay Rate: $19.17/hr
- Work Schedule:
- 4–5 weeks of fully remote training
- 5 days per week in-office after training
- After 6 months, transition to a hybrid schedule of 3 days in-office and 2 days remote
Key Responsibilities
- Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
- Assist clients with Brokerage Cash Management products and services.
- Support customers with online account access, website navigation, and mobile app usage.
- Handle general account inquiries, financial questions, and service-related requests.
- Maintain high service standards and achieve performance goals in a fast-paced environment.
- Collaborate with team members and adapt quickly to process or system changes.
Requirements & Tech Stack
- College degree or previous contact center experience.
- Strong communication and customer service skills.
- Ability to multitask while maintaining accuracy and attention to detail.
- Comfortable working in a dynamic, team-oriented financial services environment.
- Ability to learn new systems, processes, and financial products quickly.