Business Office Manager

About Monarch Healthcare Management

Monarch Healthcare Management is a mission-driven company focused on delivering short-term rehabilitation and long-term care. Our employees embody our motto, "Where CARE and CUSTOMER SERVICE Come Together," by prioritizing resident and family needs across our network of 60+ skilled nursing and assisted living facilities in Minnesota. We are recognized for innovation in resident care, impacting quality of life and interactions. We foster a positive and supportive work environment with competitive pay, perks, career development, and benefits.

About the Role

The Business Office Manager is primarily responsible for revenue cycle management, including accounts payable and receivable, billing, record keeping, data management, and information system reports. This role ensures accurate and efficient information in accordance with professional accounting practices and government regulations.

Key Responsibilities

• Accounts Receivable & Collections Management
• Manage private pay and resident liability accounts through accurate billing, payment posting, bank deposits, dispute resolution, delinquency tracking, statement distribution, and coordination with leadership and collections.
• Medical Assistance Billing & Support
• Assist families with Medical Assistance applications.
• Submit and reconcile monthly state invoices.
• Respond to denied claims.
• Serve as a resource for families regarding benefits and coverage.
• Accounts Payable & Financial Records Control
• Process, code, and submit invoices through DSSI.
• Maintain general ledger knowledge.
• Retain financial records per regulatory requirements.
• Serve as the primary contact for accounts payable inquiries.
• Financial Analysis, Goal Setting & Operational Efficiency
• Analyze financial data.
• Monitor progress toward departmental goals.
• Identify barriers, implement improvements, and support problem-solving to enhance business office performance.
• Staff Supervision, Training & Professional Development
• Hire, train, supervise, motivate, and evaluate Business Office staff in collaboration with the Administrator.
• Ensure compliance with organizational policies and procedures.
• Compliance, Customer Service & Professional Conduct
• Maintain regulatory compliance and resident confidentiality.
• Ensure accurate records.
• Promote residents’ rights, continuous quality improvement, strong customer service, positive workplace culture, and professional relationships.

Requirements & Tech Stack

• Accounts Receivable
• Basic Accounting Practices
• Insurance and Third-Party Billing
• Computerized Office Systems
• DSSI
• Minnesota DHS guidelines (for background checks)

Qualifications

• Education & Healthcare Business Experience
• Associate degree in accounting, healthcare administration, or business management preferred.
• Or high school diploma with at least five years of healthcare-related business office or billing experience.
• Technical & Financial Knowledge
• Demonstrated knowledge of accounts receivable, basic accounting practices, insurance and third-party billing, and computerized office systems.
• Communication & Functional Ability
• Strong verbal and written communication skills to effectively work with staff, coworkers, and upper management.
• Ability to perform essential job functions with or without reasonable accommodation.
• Regulatory Eligibility & Preferred Background
• Must pass required background checks per Minnesota DHS guidelines.
• Healthcare, skilled nursing, or assisted living experience preferred.

Monarch Healthcare Management Benefits

• UKG Wallet - get paid the next day!
• Free Single Medical Insurance
• Loan reimbursement
• Scholarship Opportunities
• Paid Time Off – Vacation Time
• 401(k) with annual contribution match
• Referral bonuses
• Career path to other positions within our growing company