AI Tool Support Engineer
Accenture Federal Services
Arlington, VA23h agovia LinkedIn
About the Role
Accenture Federal Services is seeking an AI Tool Support Engineer for an AI-powered coding assistant that leverages Large Language Models (LLMs). This role involves working with the Lead Engineer on enabling model services, configuring IAM policies, supporting vendor platforms, and providing T1/T2 helpdesk support. This position requires strong AWS expertise, security knowledge, and excellent customer support skills.
Key Responsibilities
- Enable Model Services, IAM Configurations, Vendor Platform Support
- T1/T2 AFS IT Helpdesk Support and Inquiries
- White glove Application services (SCRM requests, Architecture/Design help, App change management)
Requirements & Tech Stack
Customer Support & Service (Intermediate)
- Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)
- T1/T2 support methodologies and escalation procedures
- Customer service best practices and SLA management
- Issue tracking, documentation, and resolution
Communication & Content Management (Intermediate)
- Technical writing and documentation
- Content management systems (SharePoint, Confluence, WordPress)
- Email marketing and newsletter platforms
- Stakeholder communication and relationship management
AI Coding Assistant Knowledge (Intermediate)
- Understanding of AI code generation tools and workflows
- Developer tools and IDE environments
- Common coding assistant use cases and limitations
- Basic troubleshooting of AI-generated code
Qualifications
- Strong AWS expertise
- Security knowledge
- Excellent customer support skills