Azure AKS Support Engineer

Location: Bellevue WA (Hybrid)

Shift: 04PM-01AM PST (Rotational)

Key Responsibilities

• Act as the technical owner for Azure Containers and AKS support cases from first customer interaction through final resolution.
• Triage, categorize, prioritize, assign, and coordinate incidents and support requests based on business impact, technical complexity, and urgency.
• Review AKS cluster configurations, node pools, networking, identity, storage, monitoring, and related Azure resources to identify the correct troubleshooting path.
• Troubleshoot AKS cluster node, node pool, pod, deployment, scaling, upgrade, monitoring, and connectivity issues using Azure portal, Azure CLI, kubectl logs, and diagnostics.
• Support issues involving ACR, ACI, container images, registry access, image pulls, workload deployments, ingress services, DNS, persistent volumes, and cluster addons.
• Use Azure activity logs, AKS diagnostics, Azure Monitor, Container insights, and relevant logs to diagnose and solve problems, isolate root cause, and recommend mitigation steps.
• Drive timely communication with customers, advisors, internal engineering, and partner support teams, including clear status updates, next steps, risks, and resolution summaries.
• Document troubleshooting steps, customer impact, mitigation actions, root cause findings, and final resolution in the support case system.
• Participate in weekend shift rotations and crisis handling when required, while maintaining professional customer communication under pressure.

Requirements & Tech Stack

• Azure Containers
• AKS (Azure Kubernetes Service)
• Azure portal
• Azure CLI
• kubectl logs
• ACR (Azure Container Registry)
• ACI (Azure Container Instances)
• DNS
• Azure activity logs
• Azure Monitor
• Container insights
• Kubernetes (implied by AKS)

Qualifications

• Act as the technical owner for Azure Containers and AKS support cases.
• Triage, categorize, prioritize, assign, and coordinate incidents and support requests.
• Review AKS cluster configurations.
• Troubleshoot AKS cluster issues.
• Support issues involving ACR, ACI, container images, registry access, image pulls, workload deployments, ingress services, DNS, persistent volumes, and cluster addons.
• Diagnose and solve problems using Azure diagnostics.
• Drive timely communication with customers, advisors, internal engineering, and partner support teams.
• Document troubleshooting steps, customer impact, mitigation actions, root cause findings, and final resolution.
• Participate in weekend shift rotations and crisis handling.
• Maintain professional customer communication under pressure.
• Flexible to work during holidays and weekends as per the roster (24x7 shift model).
• Possess a current, valid U.S. Passport.