Customer Service Representative

Job Title: Customer Service Representative

Company: Sajtech Services LLP

Location: Astra Towers, ASO-317 & 328, 3rd Floor, 2C/1 Action Area II C, Rajarhat, Kolkata – 700161

Employment Type: Full-time, Work from Office

Process: Voice process, US healthcare revenue cycle management

Salary: ₹15,000–₹18,000 per month

Shift: 7:30 PM–5:00 AM IST

Weekly Off: Saturday and Sunday

Role Overview

Sajtech Services LLP is hiring Medical Billing Associates to follow up on outstanding US medical claims, investigate denials, and help resolve claims for payment.

Key Responsibilities

• Call US insurance companies to follow up on unpaid or underpaid claims.
• Review accounts receivable and identify pending, rejected, or denied claims.
• Analyse denial reasons and take the appropriate follow-up action.
• Obtain accurate claim status and payment information during outbound calls.
• Record call outcomes, denial reasons, payment details, and next steps.
• Coordinate claim corrections or resubmissions when required.
• Meet assigned productivity, quality, and compliance standards.
• Keep healthcare and billing information confidential.

Requirements & Tech Stack

• 0–2 years of experience in medical billing, AR calling, or denial management.
• Freshers with excellent English communication skills may also apply.
• Strong spoken and written English.
• Confidence in handling a voice process and US insurance follow-up calls.
• Willingness to work from the Rajarhat office on a fixed night shift.
• Good computer, typing, documentation, and problem-solving skills.
• Knowledge of US healthcare revenue cycle management is an advantage.