Retail Customer Service Associate

POSITION SUMMARY

The Store Consultant consistently delivers a positive customer experience, utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Deliver a positive customer experience utilizing consultative skills.
• Anticipate customer needs, suggest alternatives, and provide solutions.
• Take customer orders using order systems and provide accurate pricing information.
• Coordinate activities within the Store.
• Provide pricing and product information.
• Recommend appropriate FedEx Office products and services.
• Operate and maintain a wide variety of equipment.
• Move boxes and equipment.
• Stock materials.
• Manage the production queue and output.
• Manage complex projects.
• Manage retail supply.
• Complete assigned tasks based on priority.
• Assist in the training of store team members.
• Assemble parcels and prepare goods for shipping.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail Store.
• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale terminal (POS).
• Handle cash and make change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies.
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork.
• Perform multiple tasks simultaneously.
• Look for opportunities to improve knowledge and skills.
• Operate with minimal supervision.
• Adhere to all FedEx Office team member and retail store standards.

Requirements & Tech Stack

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift (excluding meal and rest periods).
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to report regularly to work and maintain established business hours.

Qualifications

• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.