Junior Customer Success Manager

About the Role

Xcitium is seeking motivated, outgoing, and customer-focused individuals for an entry-level Junior Customer Success Manager position. This role is ideal for individuals beginning their professional careers, including recent college graduates, who wish to gain experience in technology, cybersecurity, customer success, and account management. Xcitium provides training and ongoing support.

About Xcitium

Xcitium is a cybersecurity company focused on protecting organizations from evolving cyber threats. As part of the customer team, you will work with experienced professionals and develop valuable experience in the cybersecurity industry.

Position Overview

As a Junior Customer Success Manager, you will support and manage relationships with Xcitium customers, serving as a point of contact, coordinating support needs, and ensuring a responsive and professional customer experience. You will be trained on Xcitium's products and the cybersecurity industry.

Key Responsibilities

• Build positive relationships with Xcitium customers and serve as a reliable point of contact.
• Respond to customer questions and coordinate requests with appropriate internal teams.
• Monitor support requests, ensuring issues are documented, routed, followed up on, and resolved.
• Work closely with technical support, sales, and account management teams.
• Proactively follow up with customers on open requests and outstanding action items.
• Participate in customer check-ins and meetings.
• Assist with onboarding new customers and familiarize them with Xcitium's products and resources.
• Learn Xcitium's cybersecurity products and solutions through company-provided training.
• Maintain accurate customer information, notes, and follow-up activities within company systems.
• Identify customers needing additional assistance and coordinate internal support.
• Help identify opportunities where additional Xcitium products or services could benefit a customer.
• Develop skills in customer success, account management, technology, and cybersecurity.

Requirements & Tech Stack

• Strong written and verbal communication skills.
• Enjoy speaking with people and building relationships.
• Organized and good at tracking details and follow-ups.
• Comfortable communicating by phone, email, and video.
• Takes initiative and follows through.
• Curious and enjoys learning new technology.
• Ability to manage multiple priorities without losing track of details.
• Positive, professional, and customer-focused attitude.
• Works well both independently and as part of a team.

Qualifications

• No prior cybersecurity experience required.
• Computer Science Degree is a PLUS.
• A bachelor's degree is preferred.
• Previous internships, customer service, retail, hospitality, sales, campus leadership, or other customer-facing experience can be helpful, but professional experience is not required.

Training Provided

Xcitium will provide training on:

• Xcitium's products and cybersecurity solutions.
• Customer support and account management processes.
• Internal systems and tools.
• Customer communication and relationship management.
• Basic cybersecurity concepts and terminology.
• How to identify customer needs and opportunities.

Compensation

• $50,000 annual base salary.
• Commission potential to increase total earnings.

Work Schedule

• Hybrid position based in Xcitium's Bloomfield, New Jersey office.
• Expected to work from the office three days per week.
• Remaining days worked remotely.