Customer Service Agent
Apollo HealthAxis
Hyderabad, Telangana, IndiaFresher2h agovia LinkedIn
Job Title: Customer Service Agent
Company: Apollo HealthAxis
About the Role
Apollo HealthAxis is hiring polite, driven, and articulate Call Center Agents to join our contact center team in Hyderabad.
Job Overview
- Department: Contact Centre
- Reports To: Assistant Manager
- Location: Hyderabad (On-Site)
- Employment Type: Full-Time
- Shifts: 24x7 Rotational Shifts
Key Responsibilities
- Handle inbound/outbound customer interactions with a positive, professional attitude.
- Understand customer needs thoroughly and deliver accurate, complete information.
- Communicate effectively while meeting or exceeding key call center performance metrics.
- Route and assign cases to appropriate queues with clear justification.
- Identify urgent customer issues and escalate them promptly to Team Leads.
Qualifications & Skills
- Education: Undergraduate or Graduate degree mandatory.
- Languages: Fluent English & Hindi (additional regional languages are a plus).
- Computer Skills: Proficient in MS Office (Word, Excel, Outlook) with good typing speed.
- Experience: Prior call center/contact center experience preferred (freshers with excellent communication are welcome to apply).
- Soft Skills: Ability to work well under pressure, meet targets, and deliver exemplary customer service independently.