Auto Claims Desk Adjuster Hybrid

About the Role

Launch Your Auto Claims Career with a Fortune 100 Company! No Claims Experience Needed, Paid Training & Licensing Included! This is a Hybrid Role requiring a minimum of 2 days per month in the Naperville, IL office. Additional in-person training is required for the first 6 months.

We are looking for positive, high-energy, passionate customer service professionals. As a licensed claims adjuster, you will guide insureds and claimants through the auto claims process from start to finish, fulfilling the promise made to our customers.

Key Responsibilities

• Guide insureds and claimants through the auto claims process.
• Speak to and engage customers who have been in an accident.
• Manage many moving pieces involved in the claims process.

You’d Be a Great Fit If You Are

• An Empathetic Service Professional: Skillfully use customer centricity and problem-solving skills to assure customers you are there to guide them.
• A Front Lines Liaison: Represent the Liberty brand and deliver on our promise.
• A Reliable Teammate: Adapt well to different environments, schedules, and customer needs, whether working in the office or from home.
• A Customer-Centric Claims Representative: Possess integrity and sincerely care that customers receive what they paid for.

Requirements & Tech Stack

• Typing and multi-tasking capabilities in a structured paperless work environment.
• Strong working knowledge and ability to utilize multiple systems during virtual training and for claims processing.

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Ability to think critically, use resources, and seek answers in a virtual environment.
• Excellent oral, written, decision-making, and organizational skills.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
• Must reside within 50 miles of the Naperville, IL office.
• Only open to US based employees.
• Assessment required as part of the application process (approximately 35 minutes).