Account Manager

About the Role

Swiggy Dineout is building India’s largest dining out platform. We are on a mission to change the way India dines out.

Ways of Working

• Employees are expected to work from the office on all days out of their respective base locations.

Key Responsibilities

• Account & Partner Relationship Management
• Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders.
• Meet existing partners periodically and ensure Restaurant Display Page (RDP) content is correct and image coverage is high.
• Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth and ensure partners invest consistently.
• Execute growth forward activities such as offer alignments, marketing operations alignments, etc., to ensure go live on events and activities as planned.
• Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants.
• Prepare growth plans for each account being managed and gather competitor action insights.
• Data Interpretation & Business Performance Management
• Filter relevant data from the Restaurant facing dashboard and explain key performance metrics to the partner.
• Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
• Stay updated on partner investments in competition through observations at the point of sale, conversations with competition sales teams, delivery persons, etc.
• Ensure partner investments are equal to or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining gains/benefits to the partner.
• Interaction with Stakeholders
• Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition comparison data, or any ongoing festival data, etc.), and finance team (reconciliation of payouts, queries on GST, etc., amount not credited to partner accounts, etc.).

Requirements & Tech Stack

• Functional Competencies
• Understand Dine Out offerings and gain clarity of growth levers.
• Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads RPO), Commission Revenue per order and its constituents such as Average Order Value (AOV).
• Familiarity with elements of data dashboards such as CMS/PowerBi/Compass/Salesmate.
• Understanding of Conversion Funnel - Advanced Level.
• Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, supply metrics vs competition.

Qualifications

• Graduate with 1.5-3 years of field sales experience.
• Fluency in local language and working knowledge of English.
• Good working knowledge and experience of e-commerce activities and all online marketing channels.
• Confident, Pleasing, and a go-getter personality.
• Effective communication skills.
• Attitude & Aptitude for Sales.
• Should be a team player, working alongside people from all walks of life.
• Analytical, good Excel skills.
• Flexible, as restaurant owners do not operate on 9-to-5 schedules.
• Leadership and Influencing skills.
• Initiative & Flexibility.
• Creativity & Initiative.