Technical Support Engineer

Growatt New Energy

Key Responsibilities

• Provide technical support for market products.
• Deliver training for distributors and installers on product usage.
• Report product faults, escalate major quality issues and work closely with HQ to improve product quality.
• Maintain technical documentation and daily work reports.
• Handle customer inquiries, product fault diagnosis, product replacement/maintenance, system upgrades, and routine visits.

Qualifications

• Degree in Power Electronics, Electrical Engineering, Automation, or related fields preferred.
• Experience in electrical or photovoltaic (PV) industry service is a plus.
• Strong problem-solving, analytical, and self-learning skills.
• Excellent communication, customer handling, and teamwork abilities.
• Proactive, responsible, goal-oriented, and able to work under pressure.
• Proficient in MS Office and technical documentation.