Customer Success Associate

About the Role

A business-process outsourcing firm serving mid-market clients abroad, partnered with Flexiple, is seeking a Customer Success Associate to grow its associate bench on its customer success desk. This role focuses on managing onboarding and renewal administration while a senior CSM handles relationship calls.

Key Responsibilities

• Manage onboarding and renewal administration.
• Confirm contract dates.
• Prepare onboarding checklists.
• Update account notes after every touchpoint.
• Compile data for CSM client conversations.
• Gradually join client calls and eventually lead smaller ones independently.

Requirements & Tech Stack

• Comfortable using spreadsheets and a CRM.
• Ability to maintain accurate records under a caseload.
• Clear, professional writing skills for client-facing emails and notes.
• Reliable in a hybrid setup with regular in-office days.
• Strong written English.

Qualifications

• 0 to 2 years of experience. Freshers with strong written English are welcome.