Customer Support Executive
KR Teleservices
Remote0–5 yrs1d agovia Naukri
About the Role
Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Key Responsibilities
- Resolve customer queries and concerns.
- Handle customer complaints and issues in a professional manner.
- Escalate complex issues when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.