Patient Care Technician (PCT)

Key Responsibilities

• Patient Care Responsibilities:
• Responsible for taking patient history and obtaining vital signs.
• Perform necessary phlebotomy for collection of laboratory samples, if certified.
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples.
• Perform point of care testing such as: strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels.
• Schedule and coordinate necessary records for ancillary care for patients.
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG).
• Maintain confidentiality with all patient information (HIPAA).
• Ensures equipment is in working order.
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed.
• Maintains examination rooms and stocks necessary medical supplies.
• Performs duties to ensure good patient flow.
• Accompanies the provider to the bedside.
• Performs tasks to improve provider efficiency during the course of a shift.
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient, and quality care with continued clinical and patient experience training.
• Reception Responsibilities:
• Explain to patients which insurances are accepted and those that are out of network, as well as being knowledgeable of all pricing.
• Greets patients and completes the registration process in a timely manner.
• Answers and appropriately triages phone calls.
• Collects patient responsibility for visits.
• Printing, scanning, and faxing reports.
• Cleaning of the clinic before, during, and after shift.
• Occupational Medicine Responsibilities:
• Ensures accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards.
• Completes the following Occupational Medicine testing:
• Urine Drug Screens
• Breath Alcohol Testing
• Hair Collection Drug Screens
• DOT & Non-DOT Physicals
• Vision and Audio Testing
• Pulmonary Function Testing
• Audiograms

Requirements & Tech Stack

• Computer knowledge and skills are required, including the ability to register patients on the computer in a timely manner, use of Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.

Qualifications

• Minimum Requirements:
• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty.
• Ability to identify equipment problems and correcting or notifying team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong communication skills, including grammatical, spelling, and verbal.
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
• Capable of working well on a team.
• Friendly and customer service oriented.
• Ability to manage high call and patient volume.
• Preferred Experience:
• Experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• Education:
• High School Diploma or GED required.
• Preferred License or Certification:
• EMT Basic certification.
• Medical Assistant certification through one of the following programs:
• Clinical Medical Assistant (CCMA) - National Healthcare Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists