IT Support Associate
Amazon
Hyderabad, Telangana, India1+ yrs2h agovia LinkedIn
About the Role
The IT Support Associate is responsible for providing assistance to the operations team in resolving technical problems within the Fulfillment Center. This position serves as the first level of support and acts as a resource to Technical Support Technicians and a representative of the IT department to internal customers.
Key Responsibilities
- Provide assistance to the operations team in resolving technical problems within the Fulfillment Center.
- Network engineering and troubleshooting.
- Project management.
- Mentorship of Technical Support Technicians.
- Data cabling.
- Systems administration in a variety of software and hardware environments.
- Telecom/PBX administration.
- Root cause analysis in problem solving.
- Assistance in managing the daily activities of the department.
Requirements & Tech Stack
- Excellent understanding of computers (both hardware and software).
- Demonstrated willingness to learn and apply new technology.
- Superior technical aptitude.
- Written and oral communications skills.
- Strong analytical skills.
- Demonstrated problem-solving ability.
- Windows, Mac or Linux operating systems support experience in a corporate setting.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
Qualifications
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
- Preferred: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.