Auto Damage Trainee (Field)

About the Role

• Field Auto Damage Trainee role at GEICO.
• This is not a remote role; requires work in the specified territory.

Key Responsibilities

• Inspect and assess vehicle damage.
• Estimate vehicle repair costs.
• Negotiate equitable settlements.
• Partner with body shops, rental companies, and parts providers.
• Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Requirements & Tech Stack

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.
• Valid driver’s license that meets company underwriting guidelines required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Available to work evenings, weekends, and holidays.

Compensation & Benefits

• Starting Salary: $30.53 per hour / $61,500 annually.
• $1,500 sign-on bonus for licensed candidates.
• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts, and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive tuition assistance program (up to $5,250 annually).
• Licensing and continuing education at no cost, including hundreds of eLearning courses.
• Industry-leading paid trainee program includes 3 weeks of hands-on experience at the Ashburn, VA training facility.
• 2 weeks in a field training center (NY, TX, CA) with mentors.
• GEICO Fleet vehicle assigned and responsible for the Houston, TX area.