Dental Consultant

About the Role

• Run teleconsultations with international patients.
• Review dental records, X-rays, and treatment goals.
• Provide clear clinical opinions.
• Guide patients through treatment plans, estimated costs, and recommended partner clinics.
• This is a patient-facing role with a consultative sales element.

Key Responsibilities

• Conduct video teleconsultations with international patients seeking dental treatment abroad (implants, full-mouth rehabilitation, veneers, crowns, smile makeovers, orthodontics, root canals, and more).
• Review patient-submitted OPGs, X-rays, photos, and dental history, and assess case complexity.
• Draft a preliminary treatment plan and explain it in plain, reassuring language.
• Present estimated pricing, treatment packages, and the recommended partner hospital or clinic.
• Handle patient questions and objections on cost, quality, safety, travel, duration of stay, and aftercare.
• Follow up with undecided patients to assist with confirmed bookings.
• Coordinate with partner clinics on case feasibility, treatment timelines, and pricing queries.
• Work closely with patient coordination and sales teams to ensure a smooth handover.
• Document every consultation accurately in the in-house CRM.
• Maintain high standards of clinical ethics, patient confidentiality, and data privacy.
• Share feedback on common patient concerns and case patterns.

Requirements & Tech Stack

• BDS (MDS is a plus) with a valid dental registration in India.
• Years of clinical experience in general or multi-specialty dentistry.
• Strong command of English, spoken and written, with a clear, warm, and confident communication style.
• Comfort with video consultations and explaining clinical concepts to non-clinical people.
• Willingness to discuss pricing and recommend a clinic.
• Strong working knowledge of restorative, implant, and cosmetic dentistry.
• Ability to work flexible hours to match patient time zones (US, UK, Australia, GCC, and Europe).

Good to Have

• Prior experience in teleconsultations, patient counseling, or treatment-plan sales.
• Experience with international patients or dental tourism.
• Additional languages (Arabic, German, or others).
• Familiarity with CRM tools and structured consultation workflows.

What Makes You Great in This Role

• Ability to build trust quickly.
• Persuasive yet not pushy approach.
• Calmness with anxious patients and patience with detailed questions.
• Comfort with targets and ownership of conversion outcomes.
• Organized and prompt follow-up.