Customer Care Representative Associate
FedEx
Mumbai Metropolitan Region0–2 yrs28m agovia LinkedIn
About the Role
This role is responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. The role involves identifying anomalies as they arise and using judgment based on rules and procedures to resolve them. For complex issues, escalation to senior team members may be required.
Key Responsibilities
- Customer Support
- Hub Operations
- Account Creation
- Basic Process Onboarding
- Bookings
- Inquiry / Enquiry / Enquiries (Ad Hoc)
- Providing Quotes
- Complaint Handling / Basic Complaint Handling
- Issue Resolution / Basic Issue Resolution
- Case Management
- Service Recovery
- Pro-active Prevention
- Claims Handling
- Escalated Issue Resolution
Requirements & Tech Stack
- Microsoft Office & PC Skills
Qualifications
- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Problem Solving Skills