Telesales Representative

About Shankhnaad

Shankhnaad is a community-focused organization offering engaging and interactive experiences through a communication club, social theater activities, and a summer leisure group. The organization emphasizes personal growth, collaboration, and positive social interaction in an environment that values empathy, creativity, and meaningful community engagement.

Role Description

A full-time, on-site position based in Haridwar. This role involves making outbound and receiving inbound calls to introduce Shankhnaad’s programs, explain offerings, and encourage participation or enrollment.

Key Responsibilities

• Identify potential participants.
• Address caller questions.
• Provide accurate program information.
• Maintain records of interactions in the system.
• Follow up with leads.
• Meet call and conversion targets.
• Collaborate with the team to refine call scripts and outreach strategies.
• Provide feedback from callers to help improve services and communication initiatives.

Requirements & Tech Stack

• Basic computer literacy.
• Experience with phone-based roles or call centers (preferred).
• Ability to work on-site in Haridwar.

Qualifications

• Strong Communication skills, including clear speaking, active listening, and the ability to build rapport over the phone.
• Customer Service and Customer Support skills to handle inquiries, resolve concerns, and ensure a positive caller experience.
• Sales skills with a focus on persuasive communication, lead conversion, and achieving outreach targets.
• Training-related skills, such as the ability to learn new programs quickly and share information effectively.
• High school diploma or equivalent required.
• Prior experience in telesales, community outreach, or customer-facing roles is an advantage.