Service Team

About the Role

Join us as a Service Team Associate. We’re looking for friendly team players to create a warm environment for our guests and provide great service. Thrive in a safe and supportive work environment with team members who become friends. There’s always something new to learn, do, and accomplish. If you don’t have experience, we’ll train you! You’ll get opportunities to gain skills that help you rise in your career, no matter where you go. We’re all about giving back, so you’ll also get the chance to impact your community through our Panda Cares initiative. Let’s work together.

Key Responsibilities

• Provides exceptional dining experience to Guests – Greeting Guests, Serving food and handling payments at cash register
• Maintains the cleanliness and appearance of the store
• Follows Operations Standards and Safety Procedure to serve fresh and quality food
• Works efficiently in fast-paced kitchen environment, and may work at different positions – Front counter, Drive Through or Kitchen
• Work effectively with team members to meet daily goals in a fun, positive environment.

Requirements & Tech Stack

• Some high school
• Food Handler certification may be required depending on local requirements, acquired at your expense.

Qualifications

• Friendly and helpful team members
• Operations experience is a plus

Physical Requirements & Working Conditions

• Counter areas are often hot with steam from steam table and food vapors.
• Workspace is restricted and employees are generally expected to remain standing for long periods of time.
• Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy.
• Employees must be able to lift up to 50 lbs.
• Employees must be able to stand up to four hours.
• Employees must be able to reach across counter tops measured at 36 inches to serve customers.
• Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high.
• Employees must be able to work in a fast-paced work environment.
• Have effective verbal communication skills.
• Ability to adapt to a dynamic environment with changing priorities.
• Ability to manage conflicts/difficult situations.