Application Tech Support Practitioner

About the Role

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Key Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and client experience.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Support continuous improvement initiatives by sharing insights and feedback from client interactions.
• Assist junior team members in understanding system functionalities and troubleshooting techniques.

Requirements & Tech Stack

• IBM Db2 (Must To Have)
• Strong knowledge of database management and optimization techniques related to IBM Db2.
• Experience in troubleshooting and resolving complex application and database issues.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with backup, recovery, and data integrity processes within IBM Db2 environments.
• Effective communication skills to liaise between technical teams and clients.
• Minimum 2 years of experience in IBM Db2.

Qualifications

• 15 years full time education.
• This position is based at our Bengaluru office.