Case Executive
PDR COURT
Mumbai Metropolitan Region2h agovia LinkedIn
Location: Thane (Ambernath)
Vacancies: 5
Employment Type: Full-Time (On-site)
Working Hours: 10:00 AM – 7:00 PM
About the Role
PDR Court is a technology-enabled Online Dispute Resolution (ODR) platform supporting Arbitration, Mediation, and Conciliation processes across India. We are hiring Case Executives for our Ambernath office. The role involves customer communication, case coordination, document verification, follow-ups, and maintaining accurate case records.
Key Responsibilities
- Make outbound calls to customers regarding arbitration and conciliation cases.
- Communicate clearly with customers in their preferred language.
- Follow up on pending documents, requests, and case requirements.
- Maintain case records, call logs, and updates in MS Excel.
- Handle professional email communication and customer queries.
- Coordinate with internal teams for timely case processing.
- Manage multiple cases while maintaining accuracy and confidentiality.
Qualifications & Requirements
- Fluent communication in Tamil, Telugu, Kannada, or Hindi (any one or more) is mandatory.
- Good verbal communication and customer-handling skills.
- Basic knowledge of MS Excel and data management.
- Good email communication and follow-up skills.
- Strong coordination and organizational skills.
- Ability to manage multiple cases accurately.
- Basic knowledge of arbitration or conciliation is an added advantage.