Associate Auto Adjuster-Claims

About the Role

The Associate Auto Adjuster-Claims role focuses on adjusting non-injury auto claims. You will work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims, managing the end-to-end process and settling claims in compliance with state laws and regulations. The role emphasizes delivering best-in-class customer service by setting appropriate expectations, proactively communicating, and providing advice for appropriate solutions. A comprehensive, fully paid two-month training program is provided, including all training materials, licensing costs, and hands-on instruction. After six months in-office, there is an opportunity to work offsite 2 days a week. Work schedules will vary and may include some weekends.

Key Responsibilities

• Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume, low complexity auto claims (e.g., simple comprehensive and collision, glass, roadside, and rental vehicle coverages for repairable vehicles).
• Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision.
• Clearly document thought process, including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants through various communication channels and digital tools to drive timely and effective resolutions.
• Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products and services, including P&C insurance policy contracts, coverages, and internal claims handling processes and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekend, and/or holiday work.
• May be assigned CAT deployment travel with minimal notice.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies.

Requirements & Tech Stack

• High School Diploma or equivalent experience or GED.
• Ability to provide exceptional customer service by communicating clearly and professionally using multiple communication channels.
• Ability to prioritize and multi-task while navigating through multiple business applications.
• Ability to successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
• Successful completion of a job-related assessment is required.

Qualifications

• US military experience gained through military service or as a military spouse/domestic partner is a plus.
• Bachelor’s degree is a plus.