Course Counselor, EdTech / IT Training

About the Role

• Empathetic, driven, and goal-oriented Course Counselor.
• First point of contact for aspiring tech professionals, engineering freshers, and job seekers.
• Understand learning goals, map them to high-demand IT training programs, and guide toward a successful launch into the tech industry.

Key Responsibilities

• Course Mapping & Guidance:
• Conduct personalized 1-on-1 and group counseling sessions to understand academic backgrounds, strengths, and learning aspirations.
• Lead Conversion:
• Interact with walk-ins, inbound telephonic inquiries, and digital leads to explain course curriculum, placement opportunities, and value propositions, driving enrollments.
• Student Onboarding:
• Assist students through registration, batch scheduling, and enrollment processes.
• Collaborative Support:
• Work closely with technical training and placement teams for seamless transition from counseling to classroom learning and job placement.
• CRM & Record Management:
• Maintain accurate records of student interactions, follow-ups, and enrollment pipelines using CRM software.
• Market Awareness:
• Stay updated on current IT industry trends, high-demand tech skill sets (e.g., Full-Stack, Mobile App Development, Cloud), and competitor offerings.

Requirements & Tech Stack

• Experience: 0 to 3 years in course counseling, educational counseling, academic advising, inside sales, or student relationship management.
• IT industry sector, software development job roles, and tech training trends knowledge is a plus.
• Exceptional verbal and written communication skills in English and Tamil.
• Interpersonal Skills: Active listening, empathy, ability to build trust and persuade effectively.
• Tech Savvy: Familiarity with MS Office (Excel/Word) and standard CRM software or educational technology tools.

Qualifications

• UG: Any Graduate (B.E./B.Tech/B.Sc. CS/BCA graduates are welcome).
• PG: Any Postgraduate (Optional).