Seller Support
CoreCom AI
Kolkata, West Bengal, IndiaFresher2h agovia LinkedIn
About the Role
CoreCom AI is hiring a Seller Support Executive – L2 in Kolkata (Work From Office).
Key Responsibilities
- Resolve seller queries through CRM, emails, and inbound calls.
- Handle order processing, logistics, return-order queries, and Seller Portal issues.
- Troubleshoot listing and catalogue issues, including bulk uploads, stock files, pricing, attributes, and images.
- Provide case updates and resolutions through emails and outbound calls.
- Raise and follow up on L3 tickets through OTRS.
- Investigate issues using CRM, seller dashboards, databases, and APIs.
- Meet productivity, quality, and resolution TAT targets.
Requirements & Tech Stack
- Good command of English and Hindi.
- Typing speed of 30 WPM with 85% accuracy in English.
- Strong problem-solving, Excel, written communication, and follow-up skills.
- Must clear the client's aptitude test.
- Technologies/Tools: CRM, OTRS, APIs.
Qualifications
- Graduates, postgraduates, or undergraduates with at least 6 months of relevant experience.
- Candidates with any BPO or customer support experience are eligible.
- E-commerce or seller-support experience will be an added advantage.