Gurgaon For International Voice on 17th October

About the Role

This is an International Voice role requiring candidates to handle customer interactions. The role is based in Gurugram and requires a work-from-office setup.

Walk-In Details

• Walk-In Date: 17th October 2026 (Saturday)
• Walk-In Venue: Genpact, Plot No. 22B, Oswal buildings, Udyog Vihar, Sector 18, Gurugram, Haryana 122015
• Walk-In Timings: 11:30 AM - 1:30 PM
• Work Location: Gurugram (Work from office only)

Key Responsibilities

• Answer phone calls in specified languages with a controlled voice, prioritizing based on team leader direction.
• Understand and respond to customer emotions and needs.
• Maintain a high tolerance for daily situations without losing temper.
• Identify and assess customer needs to ensure satisfaction.
• Build sustainable customer relationships through open and interactive communication.
• Provide accurate and complete information using appropriate methods and tools.
• Handle customer complaints, offer solutions, and follow up on resolutions.
• Adhere to communication procedures, guidelines, and policies.
• Engage customers beyond basic requirements.
• Communicate effectively both verbally and in writing.
• Adapt easily to changing work scenarios.
• Focus on customer needs and provide the right solutions.
• Receive and place customer orders for products/services (e.g., leasing, credit, bank accounts).
• Provide customer service through electronic channels.
• Project a positive image of the company and brand.
• Implement changes creatively and focus on process improvement.
• Document all customer interactions accurately and completely.
• Possess good knowledge of the entire process.
• Use time effectively and prioritize daily tasks.
• Share relevant knowledge gained from customer interactions with team members.
• Attend training sessions.
• Arrange working schedules flexibly with colleagues based on business needs.
• Successfully complete training plans and pass process knowledge tests regularly.
• Assist new colleagues when possible.
• Inform process trainers and management about outdated SOP information.

Requirements & Tech Stack

• Proficiency in using tools such as Excel, Word, and PowerPoint as per business and process requirements.

Qualifications

• Minimum Qualification: Any Graduate except Law.
• Previous experience in the International Voice domain is required.

Mandatory Documents to Carry

• Two passport size photographs (One to be pasted on the resume).
• 2 copies of resume.
• Original Aadhar card.