Customer Service Representative

DHL Supply Chain

Role Purpose

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer.
• Act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify customer complaints, determine problem causes, select and explain solutions, expedite corrections or adjustments, and follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Requirements & Tech Stack

• Warehouse Customer Service Experience
• Shipping and Receiving Customer Service Experience
• Strong email and verbal communication skills
• WMS
• Microsoft Word
• Outlook

Qualifications

• High School Diploma or Equivalent
• 0-12 months of system, data entry, or reporting experience
• 0-12 months of warehouse experience, preferred

Position Details

• Position: 1st Shift Customer Service Representative
• Shift: 7:00 am - 3:30 pm (Mon-Fri)
• Pay: $19.85 per hour
• Additional Incentives: Attendance Bonus