Branch Relationship Officer

About the Role

• As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customers by offering bank’s products.
• Provide service to existing and New-to-bank customers in the branch.
• Add new customers through referral generation activities and customer visits.
• Use communication skills to add new customers and cross-sell bank products.
• Engage with existing customers mapped to their portfolio for offering additional products as per customer needs.
• Process customer transactions and service requests within defined turnaround time (TAT) and ensure end-to-end closure.
• May be posted as teller for processing cash transactions of customers.
• Introduce customers to alternate channels of banking such as Internet Banking, mobile banking, WhatsApp banking wherever possible.

Key Responsibilities

• Offering solutions and Cross selling Bank’s retail banking and third-party products as per assigned budgets (e.g., Life insurance, General insurance, Mutual Funds, Loans).
• Achieve Business budgets assigned by the organization on a monthly basis consistently.
• Generating referrals and leads of new customers for sale of bank’s products.
• Promoting bank’s products by taking part in marketing activities and customer visits outside the branch.
• Contacting existing customers for bringing in more deposits and cross-selling of bank’s products.
• Timely and accurate processing of customer transactions and requests.
• Handling customer queries and providing correct solutions to ensure no customer complaints.
• Following all compliance guidelines (regulatory and legislative) for each activity.
• Ensuring all audit requirements of the bank are met for optimum audit rating.
• Completing all mandatory certifications required for the role (e.g., EUIN, SP Certification).
• Completing all learning activities/trainings conducted by the bank.
• Daily entry of interaction with customers in the bank’s CRM system.
• Participating in and following all initiatives/Campaigns/Drives undertaken by the bank.

Qualifications

• Graduation/Post-Graduation from a recognized institute.

Role Proficiencies

• Knowledge of banking regulations and norms.
• Maintain a high level of knowledge of banking products and services.
• Good communication (both verbal and written) skill in both English and the local language.
• Ability to handle pressure and meet deadlines.
• Good networking and relationship building skills.