Analyst-Risk Management

About the Role

The Analyst role within Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM), is responsible for executing and delivering Merchant Data Validation and managing Investigations/Complaints for the US market, including US and global offers. The role also involves cross-skilling in other regions (LACC/EMEA/APAC) for Business Continuity Planning (BCP) purposes. The analyst will collaborate with stakeholders across AODM, global marketing partners, and other key stakeholders to support commercial and customer priorities, drive marketing excellence, and foster growth.

Key Responsibilities

• Execute flawless merchant data validation for US Amex Offers, partnering with regional GMNS stakeholders to deliver offers within defined SLAs, ensure consistent interpretation of standards, and manage escalations efficiently.
• Perform day-to-day activities including quality review, inventory management, tracking/reporting, analyzing real-time escalations, and peer mentoring.
• Drive efficiency, standardization, accuracy, and risk reduction through automation/AI in the campaign execution process.
• Ensure timely execution of change requests applicable to the offers construct.
• Manage stakeholders, streamline processes, and drive process transformation using AI and other enterprise technologies.
• Perform quality review of all components.
• Contribute to AODM/AOMO leadership goals and foster a positive team environment through colleague engagement initiatives.
• Demonstrate an eye for detail and adeptness at problem-solving.
• Possess effective collaboration and communication skills, with the ability to work independently and as part of a team.

Requirements & Tech Stack

• Experience in Amex Acquirer/Network data including Merchant Data (Demographic, Financial, Organizational) is strongly preferred.
• Fair knowledge of marketing execution platforms/databases such as MLE, LUMI, MSSS, MIDAS, etc.
• Excellent communication & presentation skills – ability to clearly communicate complex messages, both in writing and verbally.
• Ability to interpret and understand business needs.
• Hands-on experience in creating Dashboards on Sales Data via Power BI, Excel, and PPT.
• Advance excel knowledge is a must.
• Demonstrates an analytical and systematic approach to problem-solving.
• Knowledge of advanced excel, VBA, Tableau, Python, SQL is highly desirable.
• Ability to execute and collaborate across teams for timely delivery of all goals.
• Knowledge of Marketing Campaigns/Email marketing/Digital Marketing is preferred.
• Self-starter and ability to manage global stakeholders across various locations.
• Comfortable with emerging technologies/trends.
• Understanding of Marketing application architecture and technology infrastructure is a plus.
• Business & Domain Knowledge – marketing, operations & audit.
• Strong knowledge of Microsoft Excel and PowerPoint.
• SQL/VBA/Python & Agile methodology is desirable.

Qualifications

• Bachelor’s degree in marketing/computer science or Graduate from a reputed college.
• Ability to prioritize enterprise thinking, connect the role’s agenda to company priorities, and balance the needs of customers, partners, colleagues & shareholders.