Information Support Specialist

Omicrone

Location: United States

Job Type: Full-Time

Work Arrangement: Remote / Hybrid

Experience Level: Entry-Level / Associate

Key Responsibilities

• Respond to internal and external information requests through email, phone, or approved communication channels.
• Provide accurate and timely support to users and internal teams.
• Maintain and update databases, records, documents, and information systems.
• Assist users with basic system, account, and information-related issues.
• Research and gather information from internal systems and approved sources.
• Verify information for accuracy, completeness, and consistency.
• Prepare reports, summaries, spreadsheets, and other documentation.
• Escalate complex technical or information-related issues to the appropriate department.
• Assist with data entry, document management, and information organization.
• Follow established procedures for information security, privacy, and data handling.
• Maintain clear records of support requests and resolutions.
• Collaborate with IT, Operations, Administration, and other teams as needed.
• Identify opportunities to improve information-support processes and workflows.
• Perform other administrative and support duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in Information Technology, Business, Information Systems, or a related field is a plus.
• 0–2 years of experience in information support, customer service, administration, IT support, or a related field.
• Strong computer and digital literacy.
• Familiarity with Microsoft Office or Google Workspace.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to research, organize, and communicate information clearly.
• Strong problem-solving and analytical skills.
• Ability to handle confidential and sensitive information appropriately.
• Ability to manage multiple tasks and meet deadlines.
• Must be authorized to work in the United States.

Preferred Qualifications

• Experience with databases, CRM systems, ticketing systems, or information management platforms.
• Basic knowledge of IT systems and troubleshooting.
• Familiarity with Microsoft Excel, SharePoint, or similar tools.
• Experience working in a remote or hybrid environment.
• Previous customer service or technical support experience.