Field Service Engr II

Key Responsibilities

• Ensure delivery of value to Honeywell clients and customers.
• Ensure customer satisfaction through direct liaison with client representatives, customers, and service recipients.
• Operate effectively under time constraints and pressure from the customer and the business.
• Schedule and plan periodic maintenance services according to service contract requirements.
• Lead a team of Engineers, Technicians, Vendors, and other available resources to perform periodic maintenance services and attend to customer spot calls.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
• Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed.
• Maintain and establish a good working relationship with the customer.
• Project management for alteration, additions, or retrofit works on service sites.
• Supervision of field installations and commissioning in Service projects/Quoted reactive work.
• Create new sales opportunities during the application of the project/service.
• Propose small work quotations for customers and carry out proposed work upon acceptance.
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time.
• Support FSS or FSL for project cost and progress reporting.

Qualifications

• Support sales on technical requirements of maintenance or retrofit sites, including basic costing of jobs.
• Estimate materials costs and quantities, providing information to the FSS or FSL, and Service Sales.
• Assist project managers on large-scale projects to execute them smoothly, on-time, and on budget.
• Provide customers with an awareness of system amendments to meet their requirements, leveraging sales and new Honeywell sales initiatives.
• Assist FSS or FSL to achieve service matrix and regional AOP targets.
• Adhere strictly to Honeywell SOPs, Honeywell HSE policy, and requirements in all activities.
• Provide technical support.
• Ensure customer satisfaction.
• Perform service maintenance.
• Supervise a team.