UPS service engineer
Vertiv
About the Role
The UPS Service Engineer is responsible for carrying out scheduled preventive maintenance activities to maximize system reliability, optimize performance, reduce downtime, and ensure compliance with service contracts and customer requirements. This role also involves responding to emergency breakdown calls, diagnosing faults, restoring system operation, minimizing downtime, and ensuring safe execution of corrective maintenance activities.
Key Responsibilities
- Attend breakdown calls and emergency service requests within committed SLA response times and contractual obligations.
- Provide on-site support for Time & Material breakdown cases.
- Coordinate with technical support teams for critical fault escalations.
- Ensure 100% completion of scheduled preventive maintenance activities within contractual timelines and company-defined service schedules.
- Maintain high-quality maintenance standards through accurate inspections, thorough servicing, and adherence to established maintenance procedures.
- Proactively identify potential equipment failures, performance degradation, and reliability risks, and recommend corrective actions before system outages occur.
- Deliver professional service and technical support to achieve or exceed targeted customer satisfaction ratings.
- Minimize equipment downtime by diagnosing faults efficiently and restoring UPS systems within targeted repair timelines.
- Achieve a high percentage of first-visit resolutions through effective troubleshooting, technical expertise, and proper spare parts planning.
- Ensure timely closure of breakdown cases by completing fault rectification, documentation, root cause analysis, and customer sign-off within defined service targets.
- Maintain a high level of customer satisfaction by providing responsive support, clear communication, and effective problem resolution during critical service events.
- Maintain daily Time sheet, Call Closure in FSM Application.
Requirements & Tech Stack
- Strong understanding of Online 3-Phase UPS Systems.
- Knowledge of UPS architecture up to 1200 kVA.
- Knowledge of Data Centre electrical infrastructure.
- Understanding of batteries, STS, switchgear, and power distribution systems.
- Experience in commissioning and servicing critical power equipment.
- Ability to interpret electrical drawings and technical documentation.
Qualifications
- BE/ B-Tech/ Diploma in Electrical Engineering, Electronics Engineering, or Power Electronics Engineering.
About Vertiv
Vertiv brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.