Associate Analyst, Business Operations

About the Role

We are seeking a Business Operations Analyst to manage the implementation of the Mastercard Economics Institute’s (MEI) recurring operational cadence. Reporting to the Manager of Strategy and Operations, you will be responsible for ensuring the flawless execution of our operations processes, escalating opportunities for improvement, and partnering with the Manager of Strategy and Operations to implement improved solutions.

In This Role, You Will

• Manage the MEI calendar for the year, including internal and external engagements, meetings, major content milestones, marketing and communications collaboration, and strategy and planning timelines.
• Engage directly with partner organizations to intake their operational cadences (e.g., Marketing, Finance, HR) to map onto them.
• Organize and support weekly, monthly, quarterly, and annual meeting cadences.
• Support the development of relevant content and deliverables for these meetings, in conjunction with the Manager for Strategy and Operations.
• Coordinate with key internal and external stakeholders to document and oversee research delivery protocols (e.g., IR, Legal, Marketing, Comms).
• Coordinate with key internal and external stakeholders to maintain finance, budget, headcount, and T&E processes.
• Meet regularly with MEI internal managers to update the central calendar, assess requirements, and surface operational blockers for prompt action. Act as internal air traffic control for problems, routing them to the appropriate places for redress.
• Collect requests for headcount, data, budget, and other requirements for central vetting.

Typical Deliverables Include

• Up-to-date 12-month rolling calendar of research production (reports, engagements, etc.) and updates.
• Up-to-date 12-month rolling calendar of MEI management meetings (All Hands, Town Halls, QBRs, Finance Check Points, etc.) and updates.
• Draft agendas and draft content for meetings.
• Oversight of vendor relationships, including incorporation of bill cycles into the finance calendar of the year.
• Identification of gaps in operating procedures and proposed solutions.

Requirements & Tech Stack

• Strong process management skills; experience with design thinking is a plus.
• High levels of organization; you are highly reliable.
• Very strong attention to detail.
• Experience with process documentation and/or governance is a plus.
• Excellent written communication skills, including a strong aptitude for synthesizing information.
• You are highly responsive and understand that a quick call upfront can save hours down the line.
• You view exposure to a truly global team as a benefit, while recognizing the challenges of working across global time zones.

Qualifications

• Enthusiasm for operational excellence and a readiness to solve problems from day one.

This role is not eligible for Mastercard-sponsored work authorization. Candidates must be legally authorized to work in the United States now and in the future without employer sponsorship.