Customer Contact Comms New Associate
Accenture
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
About the Role
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Manage/ resolve customer queries.
- Handle escalations and complaints of dissatisfied customers and provide resolutions.
- Close faults and complaints within SLA's.
Requirements & Tech Stack
- Omnichannel - Customer Service
- English (International) - Proficient
Qualifications
- Any Graduation
- Written and verbal communication skills.
This role may require you to work in rotational shifts.
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
Your primary interaction is within your own team and your direct supervisor.
You will be given detailed instructions on all tasks.
The decisions that you make impact your own work and are closely supervised.