IT Specialst

Key Responsibilities

• Provide technical support to employees through email, chat, phone, and remote support tools.
• Troubleshoot hardware, software, network, and account-related issues.
• Assist employees with computer, laptop, printer, monitor, and peripheral setup.
• Install, configure, update, and maintain software applications and operating systems.
• Create, manage, and troubleshoot user accounts and access permissions.
• Support Microsoft 365, Google Workspace, collaboration tools, and other business applications.
• Diagnose basic connectivity, Wi-Fi, VPN, and network access issues.
• Assist with onboarding and offboarding by preparing equipment, accounts, and system access.
• Maintain accurate records of IT equipment, software licenses, user accounts, and support requests.
• Monitor and respond to IT support tickets and prioritize issues based on urgency.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical problems to senior IT staff or external vendors when necessary.
• Assist with system updates, security patches, backups, and routine maintenance.
• Help maintain IT policies, procedures, technical documentation, and user guides.
• Support cybersecurity practices, including password management, access controls, and security awareness.
• Assist employees with remote-work technology and collaboration tools.
• Identify recurring technical issues and recommend improvements to IT processes.
• Coordinate with vendors and service providers when technical assistance or equipment is required.
• Participate in IT projects, system implementations, upgrades, and technology initiatives.
• Perform other IT support and administrative duties as assigned.

Requirements & Tech Stack

• Entry-Level / Junior candidates are welcome to apply.
• 0–3+ years of experience in IT support, help desk, technical support, systems administration, or a related field.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is a plus but not required.
• Strong troubleshooting and problem-solving skills.
• Basic understanding of computer hardware, software, operating systems, and networking.
• Familiarity with Windows and/or macOS environments.
• Experience with Microsoft 365, Google Workspace, or similar productivity platforms is a plus.
• Familiarity with help desk, ticketing, remote-support, or IT service management systems is a plus.
• Basic understanding of TCP/IP, DNS, Wi-Fi, VPNs, and common network concepts.
• Strong attention to detail and documentation skills.
• Excellent written and verbal communication skills.
• Ability to explain technical information clearly to non-technical users.
• Strong customer-service and interpersonal skills.
• Ability to prioritize multiple support requests and manage time effectively.
• Comfortable learning new technologies, applications, and IT systems.
• Ability to work independently while collaborating effectively with remote teams.
• Professional, patient, dependable, and service-oriented attitude.
• Willingness to continuously develop technical skills.
• Fluent in English.
• Based in the United States and legally authorized to work in the U.S.
• Able to work effectively in a fully remote environment.
• Reliable internet connection and suitable home office setup.