Associate, Horizontal Operations

About the Role

Capital One’s Enterprise Learning & Development team is seeking an Associate to support all logistics and horizontal operations for Enterprise Onboarding. In this role, you will own the logistics, operations, and delivery for all Enterprise Onboarding on-site and virtual events, partnering with stakeholders across the enterprise to create a welcoming environment for new associates.

Key Responsibilities

• Own staffing and scheduling for major Enterprise Onboarding events, including on-site staff and virtual facilitator management.
• Manage room bookings, space setup, catering, and on-site logistics by partnering with GWS and local site contacts to ensure readiness.
• Partner with Hiring Logistics to receive and review weekly lists of new hires.
• Partner with Associate Experience Technology to ensure all materials, technology, and supplies are prepared and available.
• Oversee weekly delivery of new hire onboarding and troubleshoot real-time issues for new hires.
• Identify and recommend improvements to enhance the onboarding experience.
• Manage shared onboarding inbox for all new hire inquiries, providing timely and consistent responses.
• Partner with Customer Success Lead and Program Manager on communications for associates and people leaders.
• Own team budget, including tracking and auditing on a cadenced basis.
• Manage the team’s well-managed arm including ownership of monthly newsletters, supporting google drive organization, and additional documentation.
• Support ad-hoc horizontal initiatives as needed.

Requirements & Tech Stack

• Organizational skills and follow-through
• Meticulous attention to detail
• Excellent written and verbal communication skills
• Ability to think on their feet and solve problems in real-time
• Ability to partner with multiple stakeholders to deliver events and experiences
• Foundational project management skills
• Ability to identify trends, provide recommendations for improvement, and escalate as needed

Qualifications

• High School Diploma, GED, or Military Experience
• At least 1 year of experience in Project Management, Process Management, or Learning & Development (or a combination)
• At least 1 year in event management or supporting tactical program logistics

Preferred Qualifications:

• Bachelor’s Degree
• 2+ years of experience in Project or Process Management
• 2+ years of event management and logistics experience