Junior Business Analyst

About the Role

Junior Business Analyst (BA) to join the Sales & Operations Management Unit supporting our POS and payment processing platform for beauty supply and food & beverage retail merchants. Working alongside the unit's Business Analyst, you will provide hands-on support across customer onboarding, SAP-based order-to-cash operations, vendor and marketing coordination, and business documentation. This role involves hands-on execution — preparing onboarding documents, processing SAP transactions, coordinating with vendors, and maintaining manuals and reports — in support of the POS platform's day-to-day business operations.

Key Responsibilities

• Customer Onboarding & Contract Documentation Support
• Support new KRS merchant onboarding, including SAP customer creation, contract preparation, invoicing, onboarding questionnaires, site surveys, and installation/training completion forms.
• Maintain and organize contract records, onboarding templates, and business documentation, ensuring accuracy and version control.
• Assist with customer account setup and maintenance, including online statement setup and PCI compliance documentation.
• Help track and follow up on customer leads from calls, surveys, and trade shows, updating customer management records accordingly.
• Order-to-Cash & SAP Operations Support
• Assist with SAP transactions including sales order processing, billing, invoicing, and accounts receivable follow-up for KRS merchants.
• Support vendor and material management (MM), purchase order creation, ASN/goods receipt processing, and inventory checks in SAP.
• Help process operating expense invoices (e.g., SAP Concur) and support basic accounting documentation.
• Vendor, Marketing & Creative Coordination Support
• Support sourcing and coordination with vendors for business materials (gift cards, name cards, brochures, promotional items), including sample orders and basic cost tracking.
• Assist with artwork and creative production (brochures, banners, folders) and help coordinate marketing and advertising content across channels (email, SNS, YouTube, print).
• Help plan and execute marketing/PR initiatives and trade show logistics.
• Product & Documentation Support
• Help create and maintain manuals and user guides (Back Office, KRS Quick/Checkout, customer-facing and training materials).
• Support hardware and vendor evaluation activities, and assist with testing of KRS Admin features alongside the development team.
• Gather customer and business feedback to help identify process or documentation improvements.
• Data & Reporting Support
• Help organize and maintain operational, customer, invoice, and transaction data.
• Support the preparation of basic reports and dashboards for business planning and performance tracking.
• Assist with data quality checks during customer data migrations.

Benefits

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays

Additional Workplace Offerings (Subject To Change Or Eligibility)

• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

Qualifications

• Education
• Bachelor of Science (B.S): Business Administration/Management
• Bachelor of Science (B.S): Computer and Information Science
• Experience
• 0 - 2 years of relevant experience or industry exposure in a related field
• Skills
• Analytical Thinking
• Data Analysis
• Process Operations
• Strategic Planning
• Languages
• English
• Korean