Customer Service Specialist
Ally
Schaumburg, ILFresher1h agovia LinkedIn
About the Role
The Customer Service Specialist contributes to the profitability of the Ally Insurance Team by providing policy assistance and claim inquiry support on GAP, vehicle service contract, and other insurance programs (e.g., Tire - Wheel) to dealers, repair facilities, retail customers, and financial institutions. This is an entry-level, work-from-home (hybrid) position.
Key Responsibilities
- Document all conversations accurately, clearly, and concisely.
- Go the extra mile to engage the customer to achieve total customer satisfaction.
- Follow all internal, state, and UDAAP guidelines.
- Focus on the quality of the work performed.
- Assist customers with policy and claim questions and concerns via phone, email, or chat.
- Provide resolutions to customer inquiries.
Requirements & Tech Stack
- Spanish fluency (required)
- Ability to communicate effectively with callers via phone, email, or chat to acquire pertinent information.
- Enjoy handling phone calls.
- Good listening, phone, and writing skills.
- Must be reliable and punctual.
- Ability to follow procedures, multitask, and make quick decisions.
- Typing speed of 40 WPM.
- Intermediate knowledge of Microsoft Office programs.
Qualifications
- High school diploma/GED required.
- Associate's degree or Bachelor's degree in business or other related fields is preferred.
- Automotive mechanical knowledge is a plus but not required.