Project Support Engineer
Laxora Software Private Limited
Noida, Uttar Pradesh, India2h agovia LinkedIn
About the Role
The Project Support Engineer role is a full-time remote position focused on supporting software development and implementation projects.
Key Responsibilities
- Providing technical support to project teams and clients.
- Assisting with troubleshooting application and system issues.
- Documenting problems and resolutions.
- Monitoring project-related activities.
- Tracking issues.
- Coordinating with engineers and stakeholders.
- Ensuring timely resolution of technical and support requests.
- Contributing to improving support processes.
- Maintaining knowledge bases.
- Communicating clearly with cross-functional teams.
Requirements & Tech Stack
- Project Support skills, including coordination, documentation, and task tracking.
- Analytical Skills to diagnose issues, interpret data, and recommend effective solutions.
- Clear and professional Communication skills for collaborating with internal teams and external stakeholders.
- Technical Support and Troubleshooting skills to resolve software, configuration, and environment-related problems.
- Familiarity with software development lifecycles, SaaS products, and cloud-based systems is beneficial.
- Experience with ticketing or issue-tracking tools and basic scripting or debugging knowledge is an advantage.
- Ability to work independently in a remote environment, manage multiple tasks, and maintain a customer-focused mindset.
Qualifications
- A degree or diploma in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.