Utility Operations Associate

About the Role

Entrata India is seeking a Utility Operations Associate for a contract-to-hire (CTH) position with an initial 6-month duration. This role supports accurate and timely utility billing for property management clients.

Key Responsibilities

• Review and process invoices for utility services including electricity, water, sewer, gas, and waste management.
• Verify account numbers, property details, service addresses, billing periods, meter readings, usage, and charges.
• Check invoices for missing information, duplicate entries, overlapping billing periods, and unusual charges.
• Enter and update invoice information accurately in designated systems.
• Track missing or delayed invoices and follow up to support timely processing.
• Follow approved allocation methods and client-specific instructions where resident billing is part of the role.
• Maintain accurate property, utility provider, account, and meter information.
• Support the setup and updating of utility accounts in relevant systems.
• Provide clear updates on pending invoices, unresolved discrepancies, and processing status.
• Investigate invoice mismatches, missing bills, duplicate charges, incorrect account details, and other processing exceptions.
• Follow standard operating procedures, quality guidelines, approval requirements, and service-level agreements.
• Identify opportunities to reduce manual effort and improve accuracy.

Requirements & Tech Stack

• Strong analytical skills.
• High level of accuracy.
• Ability to manage recurring deadlines.
• Ability to follow established processes and data-handling requirements.