Line & Ramp Services Agent

About the Role

Jet Aviation is seeking a Line & Ramp Services Agent to join their Fixed Base Operations (FBO) team in Teterboro, NJ. This is an entry-level, on-site position focused on supporting aircraft, crews, and passengers with safety, precision, and exceptional service in a fast-paced, dynamic environment.

Key Responsibilities

• Refuel and defuel all types of aircraft, demonstrating knowledge of specific fueling requirements.
• Provide towing and disconnecting services for all types of aircraft.
• Execute hand signals to guide aircraft during arrivals and departures.
• Service aircraft using ground support equipment, such as GPU for engine starts and ground power, and operate lavatory cart and emptying procedures.
• Communicate with employees and/or crew using radios to provide excellent customer service.
• Assist in providing aircraft with ice, coffee, catering, and other necessary services.
• Provide transportation for customers and pilots to and from aircraft, hotels, restaurants, and other parts of the airport using a courtesy van or bus.
• Assist with aircraft and hangar cleaning, as needed.
• Assist with general grounds keeping, including grass cutting, weeding, picking up paper and trash, and general housekeeping.
• Safely handle aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
• Deliver excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
• Maintain facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
• Support a strong safety-first culture by following procedures and promptly reporting hazards or issues.

Requirements & Tech Stack

• High School Diploma, GED, or equivalent education
• A valid driver’s license and a strong sense of responsibility
• Basic English communication skills (B1 level or above)
• A courteous, respectful attitude and a reliable work ethic
• Preferably at least one year of mechanical experience
• Direct line and ramp experience preferred, but not required
• Willingness to work flexible hours — rain or shine
• Ability to handle the demands of an active, on-the-move role
• A strong eye for quality and a natural focus on customer service
• Ability to remain calm under pressure
• Enjoy working outdoors

Qualifications

• Handle ramp operations while following top-tier safety and quality standards.
• Provide porter services, including delivering luggage and cargo, and transporting crew and passengers.
• Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting.
• Operate ground support equipment (GPU, water, lavatory services) with care and precision.
• Assist with catering items, ice, coffee, and cleaning duties.
• Actively participate in safety and quality programs.
• Report any hazards, near misses, or unusual occurrences.

Work Schedule and Compensation

• Operates 24 hours daily, 7 days weekly.
• Initial assignment is A Shift (7:00 am - 3:00 pm), with potential for changes.
• Training period is approximately 4–6 weeks, with potential for different hours.
• Baseline hourly pay: $23.00-$24.00
• Performance-based bonus up to 5% of annual salary.

Benefits

• Financial Perks: Base hourly pay + overtime; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits with a 100% match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved pursuits.

Physical Demands/Work Environment

• Ability to use hands and fingers to handle, feel, or reach.
• Frequent standing, walking, or sitting.
• Occasional climbing or balancing, kneeling, crouching, or crawling.
• Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads.
• Specific vision required includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.