Lead Associate
WNS
Mumbai Metropolitan Region2–3 yrs1d agovia LinkedIn
About the Role
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation.
Key Responsibilities
- Perform transactional quality checks based on sampling strategy on various AP activities
- ISO documentation & compliance checks
- Perform process quality checks as per frequency & sampling strategy
- Provide feedback to associates on performance quality
- CCRP process adherence, record keeping and analysis
- Error trend analysis and reduction plans
- Prepare process specific reports
- Participate in reviews/meetings
- Share inputs for Process Training
- Tracking SLA CTQs related to process accuracy
- Identify process specific improvement opportunities
- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen]
- Facilitate sharing of best practices from within and outside the organization and implement them
- Take charge of internal meetings / client meetings etc.
- Create and manage performance dashboards, which depicts business and ops metrics clearly
- Open to stretch if needed to meet team and organizational goals
- Accuracy & integrity in data handling
- Ability to work with people and teams of diversified / different priorities
- Ability to present/ address in team meetings etc.
Requirements & Tech Stack
- Minimum 2-3 years of experience in F&A Accounts Payable, Invoice Processing, Payment Processing and Batch run, Vendor Set ups, Reporting and Compliance
- Payment scheduling and execution
- Travel & Expense processing & audit
- Month and Year end reporting
- ERP knowledge (SAP/Oracle Preferable)
- Proficiency in MS Office
- Advanced Excel and automation background with sound knowledge
- Experience in TQ Management & Mentoring projects / BQ Management / RCA / Reporting / Error Analysis / Client & Stakeholder Management
Qualifications
- Commerce Graduate / Post Graduate
- Good Communication / Presentation Skills
- Six Sigma Trained preferred
- Candidates only from a BPO / KPO Background
- Candidate should be flexible with shifts.