Employee Communications Coordinator

About the Role

The Employee Communications Coordinator supports the Human Resources team, acting as a primary point of communication for employee separations and workplace concerns. This role is responsible for professionally, respectfully, and empathetically communicating termination decisions to hourly employees, ensuring consistency with company policy and HR guidance. This is a fully onsite position.

This position also manages HR-related Zendesk tickets, responds to employee inquiries, and escalates workplace concerns to senior HR team members.

The Employee Advocate does not conduct employee relations investigations, determine disciplinary outcomes, or make final employment decisions.

Key Responsibilities

Employee Separation Communication

• Communicate separation decisions to hourly employees as directed by HR leadership.
• Conduct separation conversations in a professional, respectful, and empathetic manner.
• Provide employees with general next-step information regarding final pay, company property return, and offboarding procedures.
• Maintain accurate documentation related to separation communications.

Employee Support & Workplace Concerns

• Serve as a frontline point of contact for employee questions and workplace concerns.
• Curate responses to employee inquiries through Zendesk and other communication channels.
• Escalate sensitive employee relations concerns to HR Generalists or HR leadership as appropriate.
• Maintain confidentiality while handling employee information and workplace concerns.
• Support employees with general HR process navigation and resource guidance.

HR Administrative Support

• Maintain organized documentation related to employee communications and case tracking.
• Assist with tracking and updating employee status changes as directed by HR leadership.
• Support HR administrative projects and employee communication initiatives as needed.
• Manage employee cases in Zendesk while maintaining compliance with departmental SLAs for response times, follow-up, and resolution tracking.
• Work cross-functionally across departments with an expectation to become highly proficient in various platforms and internal systems.

Requirements & Tech Stack

Qualifications

• High school diploma or equivalent.
• Previous experience in Human Resources, employee support, customer service, or employee-facing operations.
• Strong written and verbal communication skills, including the ability to explain policies and employment decisions clearly and professionally.
• Ability to communicate empathetically in difficult or sensitive conversations.
• Experience managing multiple priorities and responding to high-volume communications.
• Strong organizational and documentation skills.
• Ability to maintain confidentiality and exercise professionalism in sensitive situations.
• Experience with Zendesk or other ticketing platforms is preferred.
• Proficiency in Google Workspace.
• Friendly, calm, and professional demeanor.
• High integrity and sound judgment.

This role is based in our Dallas office and requires working onsite five days a week.